Data Flowing Once Again: Announcing contact@ticalc.org
Posted by Nikky on 1 March 2010, 01:08 GMT
Here at ticalc.org we try to make the system trouble-free for authors, readers, and users. But as e-mail addresses change, systems break, or a process "forgets" to update, users need intervention to make everything work smoothly. Unfortunately, despite our long list of contact addresses, many of these have been left to acquire dust: e-mail has been unread and our users neglected.
This unresponsiveness is simply unacceptable, and today I am pleased to announce that we are now accepting e-mail from a central "catch-all" address: contact@ticalc.org. This address is intended to replace other contacts at ticalc.org. contact@ is a monitored address that is designed assist with all of our user concerns in a timely manner, and to triage requests and feedback to individual staff members as appropriate.
Furthermore, we are once again processing e-mail and requests sent to the following addresses: help@, contact@, featprog@, reviews@, accounts@, webmaster@, news@, and filearchive@. If you have sent in a request to one of these addresses in the past, resending your request to contact@ticalc.org is recommended to ensure we act upon your e-mail.
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The comments below are written by ticalc.org visitors. Their views are not necessarily those of ticalc.org, and ticalc.org takes no responsibility for their content.
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Re: Data Flowing Once Again: Announcing contact@ticalc.org
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Travis Evans
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Also don't forget that we're looking for and welcome news pointers, survey ideas, and featured program suggestions. Feel free to send them to us!
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1 March 2010, 02:47 GMT
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Re: Data Flowing Once Again: Announcing contact@ticalc.org
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Lewk
(Web Page)
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"Unfortunately, despite our long list of contact addresses"
So is that list of contact addresses going to get trimmed down to only the catch-all, to avoid confusion in the future? Nice to hear you guys are reading your mail now though. :)
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1 March 2010, 03:24 GMT
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Re: Data Flowing Once Again: Announcing contact@ticalc.org
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Kevin Ouellet
(Web Page)
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Good idea. I sometimes had to resend my emails directly to a staff even thought the rules discourages it to have them read
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1 March 2010, 04:39 GMT
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